Being a good listener requires suspending judgement and being present. If you are tense, you probably have an agenda. Take a moment to relax, focus on breath, and tune-in.
Jane A Weiss, LCSW just added a FUN post on Facebook:
If an assumption upsets you, Byron Katie says to ask yourself:
“Is it true?
“Can you REALLY know that it’s TRUE?
(where’s your proof?)”
https://business.facebook.com/JaneWeissPS/posts/10153037117201077